Communication Studies

Undergraduate Certificate in Dispute Resolution


100% Online

Learn From Anywhere

12 Credit Hours

to Graduate
Cost per Hour


Per Credit Hour
EKU Online > Online Communication Degrees & Certificates > Undergraduate Certificate in Dispute Resolution

Manage Conflict and Create Meaningful Solutions

Effective conflict management is a critical skill for leaders regardless of field or industry. Properly managed conflict can lead to constructive changes including increased productivity and improved corporate culture. EKU’s 100% online dispute resolution certificate provides students with the hands-on, practical skills needed to navigate challenging conversations as well as assess, scope and diagnose issues from all perspectives. Graduates have a competitive edge in the job market and are well prepared to pursue law school or other graduate level programs after completing a bachelor’s degree.


Benefits of EKU Online

Today’s communicators require a breadth of understanding about our world. EKU’s curriculum blends academic and professional preparation through communication course topics such as conflict management, public speaking, and intercultural and organizational communication.

Program benefits include:

Career Opportunities

Professional communication is the vehicle to success; employers recognize the importance of communication skills and repeatedly report this as one of the top requirements for new hires and advancement. Students gain the skills and knowledge necessary for both obtaining an entry-level communication position in various fields that relate to communication as well as advancement in their current field. The following industries specialize in communication, making them an ideal employment choice for communication graduates:

  • Corporate Training
  • Human Resources
  • Marketing
  • Mediation and Arbitration
  • Public Relations
Find your career


Today’s communicators require a breadth of understanding about our world. EKU’s curriculum blends academic and professional preparation through communication courses such as conflict management, team building, and intercultural and organizational communication.

Degree Requirements

A total of 12 credits are required to graduate.

View the dispute resolution certificate requirements:

Please review the admissions requirements before applying for this or any program. If you have questions about the program or are planning to register for classes, please speak to the program advisor.

Sample Courses

For a full list of course descriptions please see section 7 of the University undergraduate catalog.

CMS 205 – Advocacy and Opposition (3)
The study of the techniques and principles of formal argumentative discourse including developing, presenting, defending, opposing, and analyzing positions on controversial questions through research, writing and oral communication. Emphasis on the use of online mediums for promoting and opposing ideas.

 CMS 325 – Communication in Conflict Management (3)
Study of the human communication and technology components contributing to the introduction, continuation, and resolution of conflict in personal and professional relationships. Learn to identify root causes of conflict and practice communication strategies for productive conflict management including active listening, perception checking, the healthy expression of emotions, power balancing, and problem-solving.

CMS 375 – Intercultural Communication (3)
Political processes of urban areas including comparisons of alternative structures of urban and other local government.

CMS 420 – Negotiation (3)
Political processes of urban areas including comparisons of alternative structures of urban and other local government.


Kaitlin Dougherty

Kaitlin Kirkpatrick

Enrollment Advisor

Call or email Enrollment Advisor Kaitlin Kirkpatrick for information about the EKU Online Dispute Resolution Certificate.

Contact Info:

Application Deadlines


Term Application Deadline Classes Begin
Fall A July 5 August
Fall B August 31 October
Spring A November 30 January
Spring B January 31 March
Summer A April 5 May
Summer B  May 31 June


Additional Contact Information

Admissions: 859-622-2106
Academic Testing: 859-622-1281
Big E Central (Financial Aid & Student Account Services): 859-622-2361
Military & Veterans Affairs Office: 859-622-2345

Student Success

I was surprised how smooth the transition from in class learning to online learning was for me. I thought it would be difficult as I have never taken an online class before, but it has been surprisingly easy.

JoyceLyn WilliamsEKU Online Communication Studies Student

Online Military Students

EKU Online offers veterans and active duty military students an unparalleled online learning experience that provides accessibility, convenience and flexibility.

Special Tuition for Active Duty* Military
Eastern Kentucky University offers reduced tuition expenses to $250 per credit hour for undergraduate and $325 per credit hour for graduate courses to all service members currently serving on active duty.

*Active duty is defined as on federal orders for 180 days or more.

“I’d like to thank the EKU College of Justice & Safety for the opportunity to complete my degree online. It’s very user-friendly, and everyone has bent over backwards to make this happen.”

– 1LT Heath Bergmann, EKU Online Graduate

Heath Bergmann
  • “I can confidently say that — as someone who doesn’t even live in the United States — EKU’s online program has been extremely accommodating and flexible. I can discuss advising appointments over email, and I can have my textbooks shipped to my address overseas.” – Sydney Garner Lewis
  • “After the birth of our first child, I knew I needed to go back and finish what I started,” said McKenzie. “I was happy that I could pick up where I left off at EKU even though I lived in a different state.” – EKU Online student and mom
  • “I chose EKU because I am a unique student with unique needs, and EKU provides an avenue for students like me to succeed.” – EKU Online Psychology student Jason Tate
EKU Online Power E Logo

Apply To EKU Online